SAP C_C4H56I_34 Online Practice Test

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SAP C_C4H56I_34 Exam Syllabus Topics:

Topic	Details
Topic 1	Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 2	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 3	Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 4	User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 5	Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 6	Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q36-Q41):

NEW QUESTION # 36
Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Technical
B. Development
C. Administration
D. Business

Answer: C,D

Explanation:
In SAP Service Cloud Version 2, the primary user types are:
* Business (A): Standard users (e.g., agents, managers) who perform daily operational tasks like case management.
* Administration (B): Users with system configuration and administrative privileges (e.g., configuring workflows, roles, and settings).
Why other options are incorrect:
* C. Technical: Not a predefined user type in SAP Service Cloud.
* D. Development: Refers to roles in app-building tools (e.g., SAP Build), not within Service Cloud user types.
References:
* SAP Service Cloud Administration Guide: "User Types and Permissions".

NEW QUESTION # 37
Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

A. Sales area data
B. Product group
C. Unit of measure
D. Price

Answer: B,C

Explanation:
To create a New product in SAP Service Cloud Version 2, you need to specify the product group and the unit of measure as mandatory elements. The product group defines the category of the product and the unit of measure defines the quantity of the product. Sales area data and price are optional elements that can be added later or maintained in other systems. References = Solution Guide for SAP Service Cloud Version 2, page 88,
[Create Products | SAP Help Portal]

NEW QUESTION # 38
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

A. Installation points
B. Products
C. Installed bases
D. Registered products
E. Registered products and installed bases related to the account only

Answer: A,C,D

NEW QUESTION # 39
Which elements can be used to determine the reaction time in Service Level Agreements? Note:
There are 2 correct answers to this question.

A. Maintenance plan
B. Sales contract
C. Case types
D. Priority

Answer: C,D

Explanation:
In determining the reaction time for Service Level Agreements (SLAs) within SAP Service Cloud Version 2,
"Priority" and "Case types" are key elements. The priority assigned to a case can directly influence the reaction time, with higher priority cases typically requiring faster response times. Case types also play a crucial role, as different types of cases may have varying levels of urgency and complexity, which can affect the expected reaction time. These elements help in setting appropriate response expectations and ensuring that cases are handled according to their significance and requirements.

NEW QUESTION # 40
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The business settings will need to be activated for the tenant.
B. The customer will need to provision new tenants through SAP for Me.
C. Any test tenant needs to be purchased separately.
D. The administrator must create an initial user in order to log in to the tenant for the first time.

Answer: A,B

Explanation:
Option C is correct because the customer will need to provision new tenants through SAP for Me, which is a self-service portal that provides access to SAP products, services, and support12.
Option D is correct because the business settings will need to be activated for the tenant, which enables the tenant to use the features and functions of SAP Service Cloud Version 23.
Option A is incorrect because the administrator does not need to create an initial user in order to log in to the tenant for the first time. The initial user is created automatically by SAP and the credentials are sent to the customer via email3.
Option B is incorrect because any test tenant does not need to be purchased separately. The customer can choose to purchase a test tenant along with the production tenant, or request a test tenant later through SAP for Me2. References = Defining the Scope - SAP Learning Solution Guide for SAP Service Cloud Version 2 Version 2 Onboarding Guide for SAP Service Cloud Set Up Guide for SAP Service Cloud Version 2 - SAP Online Help

NEW QUESTION # 41
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SAP C_C4H56I_34 ONLINE PRACTICE TEST

SAP C_C4H56I_34 Online Practice Test